Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (catz-n-dogz, Eichenäcker 4, 92318 Neumarkt i.d.OPf., Germany, Tel. +49 5251 2977949, Fax +49 3212 1062801, info@catz-n-dogz.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the following model withdrawal form, but it is not obligatory.


To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of such reimbursement. You shall send back the goods or hand them over to us or INT-GmbH, Heisenbergstr. 7, 33104 Paderborn, Germany, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of cancellation does not exist for distance-selling contracts for the delivery of goods to be manufactured according to customer specifications or clearly tailored to personal needs.

Kein Widerrufsrecht für Unternehmer
Wenn Sie Unternehmer im Sinne des § 14 Bürgerlichen Gesetzbuches (BGB) sind und bei Abschluss des Vertrags in Ausübung Ihrer gewerblichen oder selbständigen beruflichen Tätigkeit handeln, besteht das Widerrufsrecht nicht.
End of declaration of withdrawal

Please let us know your back shipment in advance by email. Then you can count on our fastest handling of your request.

Please do not send back freight collect.